The terms "WE", “OUR” and "US" refer to Swasthyakart and the terms "YOU", "YOUR" and “USER” refer to you, as a user of Swasthyakart. The term "PERSONAL INFORMATION" means information that you provide to us which personally identifies you to be contacted or identified, such as your name, phone number, email address, and any other data that is tied to such information. Our practices and procedures in relation to the collection and use of Personal Information have been set-out below in order to ensure safe usage of the Website for you.
The policy is drafted to ensure you understand the use of website, the information collected, use and the terms of the company and the subsidiary companies associated with the website. The policy governs the Company's right to collect, use and store all information provided by You on the website or other websites related to the parent site. The Company is NOT responsible for any information You share on third party websites which you may be directed to while on the site. Providing personal information on the website confirms you are in consent to submit the information in order for the website to serve you better.
INFORMATION,WE COLLECT AND HOW WE USE
Collection of Information
Direct user information: All the information you provide to the Company is collected and stored as Personal Information. This information includes your name, email address, billing address, security number, and credit or debit card information, banking information, contact numbers and other information which you might have to provide in order for the website to serve you better.
The Company might conduct various surveys from time to time. These surveys are not mandatory and filled in by you voluntarily. The information provided in a survey should be personal contact information and no confidential such as your banking details will ever be requested during surveys. A survey is conducted to help the Company improve services and serve you better. Basic survey information will include name, age, gender, salary, marital status, interests and other basic information. The information provided for a survey is kept confidential with the Company and this information is NOT sold to a third party. Filling up a survey is a user’s choice and is not mandatory.
Third Party Information:
The Company collects personal information you provide during your visit on the website and your interaction with third party websites. This information includes, but is not limited to name, email address, billing address, telephone numbers, DOB and other such information. The website will intimidate you before collecting such information and you can choose to opt out of providing this information at any given point by emailing us at: firstname.lastname@example.org.
Other Information Collection:
The Company collects information on several other occasions that include online prizes, email assistance, contact forms and subscription to the newsletter.
"Cookies" are referred to browser software that is present in all computers. If the cookie settings are enabled they manage to transfer small amounts of data from your computer to the website server. Cookies help to track your location and help you access the website in a better and more precise manner. Cookies can configure the website according to your preference and these cookies also help to recognize repeat visitors. You can choose to disable the cookie settings; however, the website will not function properly in such cases. You have the right to accept or reject cookie settings, however in order to use the website properly you need to accept the cookie settings.
This programming code enables you to view images on the website. The web beacons also help to transfer unique identification to a database and this enables the website to recognize return visitors. This system enables the Company to track various websites you visit and understand your requirement better. This is essentially used to track online behavior of a user and enables the website to serve you better.
Your IP address is automatically tracked based on your behavior on the website. This information enables the Company to judge users based on various interests, demographics and locations. This helps the Company understand your requirement in a better manner. This information includes the Internet Protocol (IP) which is unique just like a billing address for every user. This information essentially helps identifying your geographical location.
Anonymous information might be collected from your computer which enables the Company to analyze your interest and thus helps to provide better services to the user. Various people use different gadgets to access the internet. Computer profiles help to adjust the website screen resolution to match your preference. Once you provide personal information to the site, the Company will recognize and identify you.
The data collected may be analyzed from time to time in case if required by a client of the company or required by the state of law.
Banking Information and Details:
Certain banking information including your credit card information is collected by the Company while placing an order for products. The company has an association with a verified payment gateway that ensures all payments are safe and any information provided is highly confidential and secure. The information is not shared with the employees of the company and only a small group of highly authorized personnel have access to this information.
USE OF PERSONAL INFORMATION:
Given below are we describing how we use the personal information provided by you to help serve you better. Please note - The information here can be updated or changed at any given point in time. The information provided here can be used for various purposes such as email marketing, telephonic marketing, mobile marketing and offer promotions.
Email and Unsubscribe Policy:
The company may use the email address provided by you to send you various promotional emails. There are various email lists maintained that are used for various promotional purposes. You can choose to unsubscribe from these emails by simply clicking on the unsubscribe link that is present at the bottom of each email. Unsubscribing from the list will automatically delete your email from the database and you will not receive any future promotional emails unless you subscribe to the services again.
Content of Email Messages:
There are a number of email messages you could receive from various third-party websites. You need to unsubscribe from those emails by following the link mentioned at the bottom of those emails. The Company is not responsible for third party emails that you receive.
The Company sends you emails if you have subscribed to the website and the services. While Promotional emails can be unsubscribed from, the ones that are sent as a confirmation to your purchase and other such details are compulsory emails and you cannot unsubscribe from those mails.
If you contact us to provide feedback, register a complaint, or ask a question, we will record any Personal Information and other content that you provide in your communication so that we can effectively respond to your communication.
We record information relating to your use of Swasthyakart, such as the searches you undertake, the pages you view, your browser type, IP address, location, requested URL, referring URL, and timestamp information. We use this type of information to administer Swasthyakart and provide the highest possible level of security and service to you. We also use this information in the aggregate to perform statistical analyses of User behavior and characteristics in order to measure interest in and use of the various areas of Swasthyakart. However, you cannot be identified from this aggregate information.
We own all the intellectual property rights associated with the Website and its contents. No right, title or interest in any downloaded material is transferred to you as a result of any such downloading or copying. The Website is protected by copyright as a collective work and/ or compilation (meaning the collection, arrangement, and assembly) of all the content on this Website, pursuant to applicable law.
Our logos, product and service marks and/ or names, trademarks, copyrights and other intellectual property, whether registered or not (“Our IP”) are exclusively owned by us. Without our prior written permission, you agree to not display and/ or use Our IP in any manner. Nothing contained in this Website or the content, should be construed as granting, in any way to the User, any license or right or interest whatsoever, in and/ or to Our IP, without our express written permission.
Transfer of Information:
We do not share your Personal Information with any third party apart from financial institutions such as banks, RBI or other regulatory agencies (as may be required) and to provide you with services that we offer through Swasthyakart, conduct quality assurance testing, facilitate creation of accounts, provide technical and customer support, or provide specific services, such as synchronization of your contacts with other software applications, in accordance with your instructions. These third parties are required not to use your Personal Information other than to provide the services requested by you.
We may disclose information in the aggregate to third parties relating to User behavior in connection with actual or prospective business relationship with those third parties, such as advertisers and content distributors. For example, we may disclose the number of Users that have been exposed to, or clicked on, advertising banners.
Your account is password protected. We use industry standard measures to protect the Personal Information that is stored in our database. We limit the access to your Personal Information to those employees and contractors who need access to perform their job function, such as our customer service personnel.
You hereby acknowledge that Swasthyakart is not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.
Your use of this Website will be governed by and construed in accordance with the laws of India. The Users agree that any legal action or proceedings arising out of your use may be brought exclusively in the competent courts/ tribunals having jurisdiction at Delhi in India and irrevocably submit themselves to the jurisdiction of such courts/ tribunals.
Complaints and Grievance Redressal:
Any complaints or concerns in relation to your Personal Information or content of this Website or comment or breach of use of the Website or any intellectual property of any User shall be immediately informed to the designated Grievance Officer via mail sat: email@example.com .
Swasthyakart will only accept products that are returned unopened. Any returned product that comes in with an open seal, improper handling or damaged/torn out boxes, missing labels or instructions will not be accepted for returns and will be sent back to the buyer. The product needs to be returned in the original box. Inflatable's do not come under warranty/guarantee and cannot be returned/refunded. If you have any further queries in this regard please get in touch with our customer care agents.
The warranty for the products can be availed when the buyer sends the products back to Swasthyakart. The cost of the shipment for returns needs to be borne by the buyer. Products damaged during shipment or improper packaging do not qualify for refund or return in any manner. If a product is damaged on delivery, it is important for the buyer to contact Swasthyakart immediately and inform the customer service agents about the damage. A detailed email with the shipment information needs to be provided. The buyer will need to ship the product back to Swasthyakart. The cost for the shipment needs to be borne by the buyer. All return product shipment cost needs to be borne by the customer.
If an item is found to be damaged or incorrect as per description is given in our website or any units are missing as per ordered quantity, please share the video of the outer packaging of the products received, to our customer care and call us on 9599711915 within 7 days of receipt of the product. Defective and damaged products are exchanged, customers will not have to bear the shipping cost for the new product.
Please Note: Swasthyakart might have to cancel certain orders which are out of reach or difficult to ship. Swasthyakart online reserves the right, to refuse/ cancel / deny any order for any reason.
Swasthyakart reserves its rights to cancel orders due to limitations on quantities of products available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department. Swasthyakart will get in touch with customers who might face any of the above-mentioned problems. In case the amount has been deducted from a credit card, the mentioned amount will be refunded.
Swasthyakart reserves the right to ask for proof of identification of the customer at the time of delivery. Failure to provide the same to can lead to cancellation of the order. In case of any gift items, the customer making the transaction online is required to provide his/her proof of identification.
Please note- We do NOT accept any returns that are sent to us directly. You need a return number for the payment to be processed. Please mention your full address while returning the product. Please feel free to call us for any queries or suggestions - we love to hear from you. Shipping and handling charges will NOT be refunded.